Client Challenge

One of the top MNC names in the manufacturing of chemicals and fertilizers BFSI space with operations throughout India had several business leaders. It saw that the while the leaders had different working and communication styles, their orientation towards a growth mindset and achievement was at low levels. This was resulting in leadership inertia, stagnancy and low growth in business. The same was also often leading to conflicts and uncollaborative behaviour. The organization wanted the leaders to know their own Achievement Orientation Profile and work towards developing a growth mindset.

Growthsqapes' Approach

Growthsqapes created a customized OD intervention in which :

• Psychometric Assessments were administered on each leader.
• All participants were put through a workshop in an outbound location.
• All participants were coached after the workshop

Business Impact

The intervention drew sharp appreciation from the CHRO and others in the top leadership team and paved the way for a change in mindset at an entity level.

Client Challenge

One of the top Indian multinational conglomerate in the engineering and manufacturing space faced a unique challenge. Their business was growing and was marked by a sharp increase in international projects. But while many senior leaders exhibited great technical and functional competence, they lacked in the presentability of their own selves and the brand image of the organization. This had started causing an early erosion in the employer brand image. Thus, the organization wanted to improve the presentability quotient of the existing and emerging leaders so that they could become brand ambassadors

Growthsqapes' Approach

Growthsqapes curated a bespoke solution in which :

• Diagnosis was conducted to understand the ground level challengesa
• Psychometric Assessments were administered on each leader.
• All participants were put through a workshop.
• All participants were assigned a life coach after the workshop
• A felicitation ceremony was conducted for all participants

Business Impact

The success of this intervention created a climate of improved presentiaility and self image among all participants and resulted in an marked improvement in the executive presence of all participants.

Client Challenge

One of the biggest multi product retailers in the world was facing a challenge in terms of the ability of its country managers to deliver business presentations to a global audience. The 2nd challenge was also of a non-standardized approach to making presentations and inability to tell business stories. Hence the client wanted to train its pool of country managers to give them the skill of making powerful business presentations to both internal and external stakeholders.

Growthsqapes' Approach

Creation of a customized solution in which :

• Assessments were done to gauge the gaps in skills and mindset.
• Diagnostics were conducted to understand their current and desired state.
• All participants were put through a protracted learning journey.
• Group assignments and group coaching was done to ensure retention and application of learning in the field.
• A criteria-based certification was done to certify participants.

Business Impact

The intervention was a grand success that led to the creation of an institutional approach to making business presentations and elevated the overall level of presentations for the entire organization.

Client Challenge

The organization had grown big over the years via organic growth and inorganic acquisitions. However, the organization thought that it ‘s employees lacked the necessary skills and mindset pertaining to customer centricity. Also, due to the emergence of a new competitive landscape the organization wanted to embark upon a initiative to build a customer centric culture which would result in a unique and a branded customer experience.

Growthsqapes' Approach

A highly customized phase wise solution was created in which :

• Diagnostics were done to ascertain customer centric behavioural gaps.
• Customer centric behaviours were instilled in the staff as well as managers via training of all employees.
• Branding, communication and R&R was created to drive the initiative.
• The leadership team was trained on driving customer centric behaviours.

Business Impact

The initiative resulted in the creation of an improved customer centric culture , improvement in its brand image and subsequent large orders from buyers.

Client Challenge

India’s first nationwide network of multi-specialty clinics providing preventive healthcare services wanted to enhance the customer experience through the development of empathy in its frontline workforce. The challenge lay in the attitudinal shift that needed to be brought in the workforce towards the customers. The organization wanted to enhance their customer engagement and customer centricity skills for delivering an unparalleled customer experience by developing the awareness and application of Emotional Intelligence.

Growthsqapes' Approach

A bespoke skill development journey was created in which :

• Diagnosis was done to understand the challenges faced by the frontline people
• Case study, discussion and role-play-based workshop was conducted
• A sustenance mechanism was put in place to ensure retention and application of learning in the field.

Business Impact

The intervention resulted in integrating the entire service organization towards a uniform customer approach. There was an increase of 22% in the NPS score post the intervention.

Client Challenge

India’s leading realty brand wanted to sensitize its customer facing workforce on enhancing their customer centricity. They wanted to promote an organization –wide culture of delivering an exceptional customer experience at every touch point with the customers. The challenge lay in the attitudinal shift that needed to be brought in the workforce towards the customers. The organization wanted to enhance their customer engagement and customer centricity skills for delivering an unparalleled customer experience by taking them through various aspects of customer service and customer experience.

Growthsqapes' Approach

A bespoke skill development journey was created in which :

• Diagnosis was done to understand the challenges faced by the frontline people
• Case study, discussion and role-play-based workshop was conducted
• A sustenance mechanism was put in place to ensure retention and application of learning in the field.

Business Impact

The intervention resulted in integrating the entire service organization towards a uniform customer centric approach. This resulted in the delivery of a superlative unique customer experience and resultant brand equity.

Client Challenge

The India arm of a global tech multinational with more than 1200 employees was expanding in India. However, it faced the challenges of ‘great-resignation’, ‘quite-quitting’, ‘pay-on-demand’ that was putting pressure on business delivery. Managers complained that they seem to be ‘doing everything yet people below are unhappy’. This resulted in poor delivery, sudden attritions, work denials and at times insubordination by highly skilled developers. GrowthSqapes was mandated to conduct organization diagnostics and recommend industry benchmarked HR policies and C&B framework to arrest this attrition.

Growthsqapes' Approach

In this consulting assignment a multi pronged approach was taken that included:

• Identification of employee dis-satisfiers
• Review of C&B structure
• Review of HR policies
• Growthsqapes further created and recommended new HR policies and role- based C&B structure for all roles.

Business Impact

The consulting exercise was a success, resulting in an increase in employee engagement scores by 18% and a reduction in voluntary attrition by 15%.

Client Challenge

A leading bank of Asia acquired a 90 years old regional south Indian bank, and the challenge was to integrate the established set of people, process and operational attitudes and practices held by each side. Specifically, the challenge was to marry the mindsets of two completely diverse set of people who were used to operate in their own ways and serving customers. The integration was to be done amidst varied psychic needs and status, in such a way that the amalgamated entity soon moved to a collective collaborative phase delivering business results as envisioned to be the purpose of the merger.

Growthsqapes' Approach

Recommended and facilitated the amalgamated entity with:

• Identity & Identification based integration approach towards Total Effective Integration
• ‘Developing Integration Leaders’ and supporting them with diagnosis of layer wise integration occurring at each layer
• Equipping Integration Leaders with ‘what to do on-ground’ to tide over the vulnerable phase and reach the collaborative phase of the amalgamation faster
• Integration Coaching at Group Level

Business Impact

• Integration at people, process, product, and perception levels towards Total Effective integration. Intervention won a prestigious award.
• Better inclusiveness, acceptance, and appreciations of mutual cultures and erstwhile ways of working towards Total Effective Integration
• Legacy Elements started getting positively manifested in the amalgamated entity
• The intervention received a coveted industry award.

Client Challenge

As things were returning to normalcy after Covid, one of India’s largest media and entertainment companies in India wanted to conduct a visioning and strategizing exercise to decide the new course of action post-Covid. One objective was to enable the leaders to communicate the vison well and execute the new strategy effectively to make a come back with a bang. Another objective was to ensure that leaders are able to manage their stake holders well while executing the strategy.

Growthsqapes' Approach

GrowthSqapes approach included:

• Prework to understand the post Covid challenges
• Creation of tools to enable visioning and strategy creation
• A workshop to facilitate the visioning and strategy creation exercise
• Creation of a vision document
• Creation of a strategy blue-book.

Business Impact

This programme created a new vision & strategy and empowered the leadership team to chase the new goals as a cohesive rejuvenated entity.

Client Challenge

As part of their restructuring, our client, a leading company in the business of making and selling Rapid Diagnostics and Point Of Care Testing devices wanted to introduce a standard Selling and Account Management Process and hence required a skill development intervention for their Key Account Managers and Key Account Executives. The intent was to create a standard level of skills through skill integration and measure their skill movements specific to KAM.

Growthsqapes' Approach

In order to create customer pull a customized solution was created in which :

• Prework was done to create customized content.
• Assessments were done to gauge the gaps in skills.
• All participants were put through a customized learning journey.
• Sustenance mechanism put in place to ensure retention and application of learning in the field.

Business Impact

Year 1 resulted in a uniformity of skills being exhibited on the field, thereby establishing the client’s KAM framework. Year 2 resulted in increased sales growth, acquisition of competition accounts and consolidation of business.

Client Challenge

Being a right-brained media organization driven by creativity, managing people and processes were initially not seen to be critical as ratings and revenue were happening by market pull. However, as competition and market forces took turns, the organization thought that It was prudent that the Managers and the Leaders be trained to manage people, process, performance and perceptions. Owing to the above, the organization embarked upon a journey of developing it’s Frontline and Middle level leaders.

Growthsqapes' Approach

A multi pronged approach was taken that included:

• Identification of skill & competency gaps and desired behavioral indicators
• Designing of various tools assessment tools for the identified roles
• Execution of the assessment centre with individual report and feedback
• Design, Development & Delivery of Frontline Leadership Development Laboratories
• Design & deployment of a competency based individual development plan for a period of 12 months for middle managers

Business Impact

The intervention met a lot of success and received appreciation from senior leaders. The intervention also created a leadership bench. This model of development was replicated in other skill development areas also.

Client Challenge

What started as a small organization, over the years, had grown big . To ensure
better people management practices, the organization intended to develop its senior managers to take higher people development responsibilities. While the process of identifying the right talent was completed by organization, those managers had to be groomed into coaches to do their role effectively. Growthsqapes was mandated to partner with them for this initiative whereby they would be imparted leadership and coaching skills to develop and nurture their team members.

Growthsqapes' Approach

A customized approach was taken that included:

• Identification of competencies and behavior indicators through prework.
• Creation of customized workshop content.
• 3-day experiential learning workshop with practice sessions.
• Regular assessments were done to measure progress.
• Group coaching sessions to facilitate peer to peer learning.
• Individual coaching session.

Business Impact

The intervention was a success, resulting in developing internal talent and promoting a culture of coaching. Consequentially, over a period of 6months attrition came down by 20%.

Client Challenge

A large Indian infrastructure company with multinational presence has identified a batch of 30 potential leaders from a lot of 700, to be taken through a development journey. The challenge is to make them ready within a period of 18 months with their all-round development as leaders who would take up higher order by being ready to go above and beyond execution and operations to play strategic business roles in future. Their current competencies, skillsets, overall experience and exposure are widely different, and no standard off-the-shelf approach would work to give results that the client desired.

Growthsqapes' Approach

Comprehensive 18-month Leadership Development journey with :

1. Customized Assessment
2. Customized ‘Growth Laboratories’ on specific competencies as per the competencies identified by client
3. Group Coaching
4. Individual Coaching
5. Coaching for Reporting Managers of the potential leaders

Business Impact

• 98% of the potential leaders are showing needle movement of development
• Development is tracked as exhibited change in behaviour
• Reporting Managers of the participating ‘potential leaders’ noticing strategic shifts in them
• Participating ‘potential leaders’ opting for roles they did not prefer earlier
• Down the line pipeline getting built.