Client Success Stories

Client Challenge

What started as a small organization, over the years, had grown big . To ensure
better people management practices, the organization intended to develop its senior managers to take higher people development responsibilities. While the process of identifying the right talent was completed by organization, those managers had to be groomed into coaches to do their role effectively. Growthsqapes was mandated to partner with them for this initiative whereby they would be imparted leadership and coaching skills to develop and nurture their team members.

Growthsqapes' Approach

A customized approach was taken that included:

• Identification of competencies and behavior indicators through prework.
• Creation of customized workshop content.
• 3-day experiential learning workshop with practice sessions.
• Regular assessments were done to measure progress.
• Group coaching sessions to facilitate peer to peer learning.
• Individual coaching session.

Client Challenge

A large Indian infrastructure company with multinational presence has identified a batch of 30 potential leaders from a lot of 700, to be taken through a development journey. The challenge is to make them ready within a period of 18 months with their all-round development as leaders who would take up higher order by being ready to go above and beyond execution and operations to play strategic business roles in future. Their current competencies, skillsets, overall experience and exposure are widely different, and no standard off-the-shelf approach would work to give results that the client desired.

Growthsqapes' Approach

Comprehensive 18-month Leadership Development journey with :

1. Customized Assessment
2. Customized ‘Growth Laboratories’ on specific competencies as per the competencies identified by client
3. Group Coaching
4. Individual Coaching
5. Coaching for Reporting Managers of the potential leaders

Client Challenge

In the light of intense competition, the German division of an MNC , the largest chemical producer in the world., faced a challenge in terms of lack of standard project management capability in the team. We were mandated to partner with them on a development intervention pertaining to project management capability development for the leadership team and run it as a change management initiative.

Growthsqapes' Approach

A multi pronged approach was taken that included:

• Understanding their specific challenges and their customers’ expectations.
• Collation of project management best practice information by leveraging our own proprietary  best practice database.
• Experiential workshops for the team focusing on process development.
• Design & deployment of a change management framework to enable them to move towards the new way of managing projects.

Client Challenge

The Denmark-based technology division of the world’s largest supplier of Wind Turbine Generators (WTGs) wanted to get their various capabilities evaluated. They partnered with us to assess their existing portfolio, program and project management (P3M) capability to identify process improvement, leadership development and restructuring opportunities.

Growthsqapes' Approach

A highly customized solution approach in which :

• A gap analysis was carried out using our proprietary best practice database for project management.
• In collaboration with the executive management team, restructuring of portfolio was recommended .
• Workshops on leadership development were conducted .

Client Challenge

This footwear maker was a market leader in Eastern India till the turn of the century. It launched into an ambitious plan of expanding its footprint into other regions and become a national player to compete with bigger national brands. The organization’s challenge was to provide a strong brand identity and branded customer experience with its value-for-money positioning by opening its first store outside East, in Chennai, Hyderabad and Bengaluru.

Growthsqapes' Approach

A unique marketing approach with customer-centric sales and service strategy:

• Branded retail stores were set up in prominent locations with lavishly decorated interiors and visual merchandising.
• The products, processes and skills of the sales and service staff were uniquely fine-tuned to serve the customer requirements for each region and location.
• Create a personalized and patented customer experience for all customers who entered the new format retail stores.

Client Challenge

One of the largest brands of premium cement in India realized that the service experience was lacking although the product and brand image was strong. Its competitors were eating into its market share due to some slack in the customer service experience. It had to implement a robust service process and equip its sales and service teams to deliver a superior service experience.

Growthsqapes' Approach

A highly customized solution approach in which :

• Detailed diagnostics using mystery shopping and job shadowing was conducted followed by mapping of the skill gaps required to execute the desired process.
• A series of experiential workshops was conducted to create business impact focusing on the KPIs for the customer service team.
• The intervention was followed by individual projects with clear business targets where participants had to apply the acquired skills and knowledge.

Client Challenge

Owing to many new recruits with  sub standard skills in customer handling  and sales, this Indian retail merchandize seller of home décor and furniture wanted to train its frontline staff on customer centricity and sales for delivering a unique and  branded customer experience for its customers.

Growthsqapes' Approach

A highly customized solution approach in which :

• A customer journey experience journey map was created starting from the customer’s visit to the retail outlet to interaction with staff , demonstration and closure.
• Customer centric behaviours were instilled in the staff as well as managers.
• The team of staff and the store managers were trained to develop and deliver a uniform and unique customer experience.

Client Challenge

This Indian paint manufacturer, through a Finnish collaboration, pioneered the first branded paint dispensing system to provide a first-of-its-kind customer experience of providing the exact shade of choice to be prepared and delivered in 2 minutes through this revolutionary system.  While some industry leaders scoffed at the concept stating that it was too advanced for India, the company went ahead to become a household name.

Growthsqapes' Approach

A highly customized solution approach in which :

• The entire customer journey experience starting from the customer’s visit to the retail outlet to select the shade till the delivery of the tinted paint was mapped and a customized process was laid out in its minutest detail.
• The dealer, dealer staff and team of 25 Service Engineers were trained to develop and deliver a uniform and delightful service experience.
• Service Audits and CSAT scores were monitored for continuous improvement.

Client Challenge

In the light of intense competition the largest luggage manufacturer in Asia, faced a challenge in terms of lack of standard customer approach ability in the instore team across different channels (exclusive brand outlets, retail trade, modern trade and CSD stores. We were mandated to partner with them on developing an intervention pertaining to customer experience capability development for all instore sales and service team members (across levels in sales and service team).

Growthsqapes' Approach

A multi pronged approach was taken that included:

• Understanding specific challenges and their customers’ expectations.
• Collation of project management best practice information by leveraging our own proprietary best practice database.
• Instore visit as well as focus group discussion.
• Visualization and experiential workshops for stake holder teams focusing on creating customer experience.
• Design & deployment of a customer experience framework to enable instore employees to move towards the new way of customer approach.

Client Challenge

In the light of intense internal competition, a leading  global  shared services  captive of an MNC ITES provider was unable to promote internal talent on the basis of  competencies required for future roles. The organization faced a unique challenge in terms of a standard process to identify the right talent to take up senior positions and ended up doing lateral hiring. We were  mandated to partner with them on developing a talent assessment process to identify HIPO’s who would further undergo a development journey to take up the leadership roles in the future.

Growthsqapes' Approach

A multi pronged approach was taken that included:

• Identification of competencies and behavior indicators.
• Designing of various assessment tools for the identified roles.
• Execution of the assessment centre with individual report and feedback.
• Design & deployment of a competency based individual development plan for a period of 12 months.

Client Challenge

The Indian division of a Belgium-based steel wire manufacturing organization which is also the world’s largest manufacturer and supplier of steel wires wanted to create a pool of managers who would be promoted from a pool of high performing mid level executives. Their Indian unit was facing a unique challenge of high number of reportees being mapped to a manager. Hence, they wanted to create another layer in between to reduce the span of control for better management and to improve the productivity.

Growthsqapes' Approach

A highly customized solution approach in which :

• A detailed competency mapping exercise was carried out which also factored the global competency model.
• Assessment tools were designed both online as well off-line.
• All 64 of them were put through a 2 days exercise and a pool of 13 future managers were identified.
• Out of 13, 11 were put through a development journey so as to make them future ready.

Client Challenge

A  family run Indian organization in the specialty chemicals manufacturing space was facing a challenge in getting the desired level of productivity from its leaders due to inadequacies in some competencies. The organization wanted to lift  the level of some specific functional sales leadership competencies in these leaders to create some processes, manage competition, exercise better control over business to improve the productivity.

Growthsqapes' Approach

Creation of a customized solution in which :

• Assessments were done to gauge the gaps in competencies.
• Diagnostics were conducted to underline the current state and desired state.
• All participants were put through a learning journey.
• Sustenance mechanism put in place to ensure retention and application of learning in the field.