Our Methodology

Aligned to our core principle of Actioned-Diagnosis – Determined by Diagnosis, Actioned for Impact, we are strong advocates of linking learning initiatives to concrete and sustainable business results, and believe that organizational capability development has to lead to ‘real’ development of people & organizations that produces tangible business impact. Hence, we converge our experience, capacities, and competence to propel up the Capability Quotient of your organization, to deliver Visible Change in peoples’ behaviour. This forms the bedrock for measurable Business Impact in terms of productivity, quality, service, speed, cost and adherence to organizational values as well as customer values. The attainment of the above measures of success are what we collectively call: capability building for business impact.

As your partners, when we do diagnostics, we just do not look for what is overt and conscious, but we also decode the unconscious processes in the organization to uncover dynamics that are actually the real hidden causes for the problems that the business is facing. To develop capability and ensure sustenance of learning, we employ instructor-led workshops and technology, both of which see the usage of standard and customized tools, models, frameworks, metrics and technology. This adds credence, as a holistic approach, to the client’s capability building program longitudinally.

The Level, the Type and the Intensity of each and every intervention that we recommend is validated and derived by passing through our SCAPE framework. The processes in this framework help our client system and us understand the challenges in such a way that the causal factor of those challenges can be isolated and linked to processes within the organization, either at the individual level, intrapersonal level, group level or the systemic level.