Patented Customer Experience
For many organizations, being authentic in today’s highly competitive marketplace can be can difficult. Being authentic means wanting to provide customers with a meaningful, genuine and patented brand engagement experience without compromising the revenue stream. One of the simplest ways to connect with both current and future customers and provide that experience is via customer service. If organizations get the customer service right, it can set up a stage for an extended run of revenue, repeat customers, and a deep level of trust. At the same time getting it wrong can be potentially disastrous for business.
GrowthSqapes solution on Patented Customer Experience seeks to develop skills and mindset, which are aligned to the organization culture, that is able to deliver a distinct experience to the customers.
Objectives
- Improve the customer experience to ensure customers come back.
- Create a process that ensures a differentiated and patented customer experience.
- Build the brand via positive customer experience.
- Enhance the overall value proposition via customer experience.
Who Should Attend?
Managers and members of the service and/or sales team who are responsible for creating a patented customer experience.
Key Learning for Participants
- Understand the crucial components that impact the customer experience.
- Understanding customer’s emotions and expectations to deliver “whatever it takes” to provide the patented experience.
- Learn to speak in a language that resonates with the customers.
- Learn the skills needed to adhere to the process related to the creation of customer experience.
Business Impact for Organization
- Higher level of customer engagement and loyalty.
- Improved profit margins via higher price realization.
- Increased brand equity.
- Better competitive advantage.
Design Elements
Delivery Elements
