Different Dimensions: Customer Experience & Customer Service

During my stint with IBM, delivering exceptional customer service during client interactions came naturally to….

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The Real Meaning of Executive Presence

Young Guns, New Bees or Veterans! Startups or Vintage! Culturally Progressive or Old School! Do….

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Paving Prospecting Success

Irrespective of whether you are working in a high-demand, sunrise industry where your products and….

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Managing Your Gems

A Key or a Strategic Account in B2B sales is that strategically valuable customer of….

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Succession Planning : What Determines Success?

When I was at IBM, Sam Palmisano was CEO. Way back in 2004. Sam succeeded….

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Let’s begin with self-indulgent posture. When two leaders from different organizations meet, – “How’s business”….

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