“A customer is the most important visitor on our premises. They are not dependent on us. We are dependent on...
With VUCA/BANI becoming an established business-environmental monster that assumes myriad unpredictable forms, it is but obvious that businesses seek effective...
Since the days, organizations started, teamwork has been one of the fundamental pillars of an organization’s success. Quick and professional...
“How do you feel about this, how are you feeling?” When was the last time someone asked you this from...
During my stint with IBM, delivering exceptional customer service during client interactions came naturally to me as I consider myself...
Young Guns, New Bees or Veterans! Startups or Vintage! Culturally Progressive or Old School! Do take a note. The phenomenon...
Irrespective of whether you are working in a high-demand, sunrise industry where your products and services are novel or a...
A Key or a Strategic Account in B2B sales is that strategically valuable customer of yours’ whose loss would impact...
When I was at IBM, Sam Palmisano was CEO. Way back in 2004. Sam succeeded Lou Vincent Gerstner Jr. who...
Let’s begin with self-indulgent posture. When two leaders from different organizations meet, – “How’s business” is the cliched start and...
Introduction In the game of cricket middle-order batsmen are those who come out to bat 3-down to 6-down. They face...
Let’s start by looking at the shifts that are happening in the B2B sales domain in three areas. The impact...
