Sales Force Motivation

Sales professionals, in any organization, are the ones who are directly responsible for contributing to….

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Being customer-centric with AI

“A customer is the most important visitor on our premises.  They are not dependent on….

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habits for effective leadership

With VUCA/BANI becoming an established business-environmental monster that assumes myriad unpredictable forms, it is but….

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Building A High-Performance Team

Since the days, organizations started, teamwork has been one of the fundamental pillars of an….

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Feelings in an organization

“How do you feel about this, how are you feeling?” When was the last time….

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Different Dimensions: Customer Experience & Customer Service

During my stint with IBM, delivering exceptional customer service during client interactions came naturally to….

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